Frequently Asked Questions

I have an idea of the jewellery design I like but haven’t seen anything like it before. Can you turn my idea into reality?

Yes. This is what Eskae thrives on! It is our speciality. We are able to take the ideas that you see in your mind, put them onto paper so you can see a drawing of your ideas, and then once it has been fine-tuned, we will begin creating your masterpiece for you to wear.

How long will it take for my piece to be created?

It generally takes between 3-6 weeks for a new piece of jewellery to be crafted. The timeframe varies based on how complex each individual design is.

What is more important – the quality or the size of the diamond? What about price?

A top quality diamond, chosen carefully by an experienced jeweller, will be visibly brighter and more dazzling than most diamonds offered at ‘retail’.

A rule of thumb to help set your budget for diamonds and other stones — break your budget into two sections: 85% for the diamonds or gemstones, and the remaining 15% for a handcrafted ring. This can vary depending on the design and stones, but it is a good starting point.

As an example of pricing, a quality 1ct engagement ring will generally cost between $10,000 and $15,000, depending on the different qualities of the diamonds. Price increases significantly as the diamond size increases, but so does the visual impact of that diamond (assuming it is of high quality). Note that a bigger, lower-quality diamond is not always a good idea!

What happens if I do not like the finished product?

During the process of crafting of your jewellery, you will be required to do a “fitting”. This is where you will get the opportunity to view and try on your jewellery before any diamonds or gemstones are set. It is the perfect opportunity for you to make any changes to your jewellery, and it ensures that you will get exactly what you desire.

If at the end, when you receive your finished piece of jewellery you are not completely and 100% happy with it, we will do all that we can to make sure you are, even if, in the rarest of circumstances, that means starting again and re-making your piece!

Do you use conflict-free diamonds?

Yes. We only deal with the most reputable diamond merchants both in Australia and overseas. Every single one of our diamond merchants follows the Kimberly process, which is in place to stop the flow of conflict diamonds into the marketplace.

Can I use my existing gold?

Yes, your existing gold can be recycled, so we can definitely use it in your new piece of jewellery. Sometimes, provided the gold is clean enough, we are able to melt your gold in with new gold to make the new piece of jewellery for you. This way, we can give you a credit for the value of the old gold against the total cost of having your new piece of jewellery made.

What shape of diamond should I choose?

The shape of diamond you choose is a completely personal thing. Although, it is said that if you prefer a round diamond it means that you hold more traditional values, while if you prefer a square or fancy shaped diamond it means that you are a more modern, forward thinking person.

There are no hard and fast rules when choosing the shape of your diamond – pick the shape that BEST suits you and your hand.

Why should I buy from Eskae Jeweller?

Eskae Jeweller will provide you with quality of service, quality of craftsmanship and uniqueness of design that will leave you feeling like a KING or a QUEEN.

Our work is guaranteed, so if you receive your piece of jewellery and you are not completely and 100% happy with it, we will do all that we can to make sure you are, even if, in the rarest of circumstances, that means starting from scratch again.

Everything we do is custom designed and crafted, personally tailored to exactly what you want in your piece of jewellery.

Our gold medal and multi-award winning jeweller offers you an unlimited design revision service, to make sure you are wearing your dream piece of jewellery.

We are happy to meet you in the comfort of your own home, if you choose to take up this offer, or we can work with you at our place of business.

We use only exceptional quality diamonds, coloured gemstones, pearls and metals. This way, we know you will have jewellery that will always fire and sparkle to its fullest potential, making your pieces stand out in a crowd – and making you the envy of all your friends, family and colleagues!

What colour pearl should I choose?

There are no hard and fast rules here, but what we find works best when choosing the colour of pearls, is to pick a colour that will compliment your skin tones and the colours you like to wear in your clothes. This way, you will have a piece of pearl jewellery that will be suitable for you to wear on most occasions.

I want to surprise my partner with a ring, how do I know what ring size to choose?

The short answer is that you won’t. We ask men to take a couple of days and pay close attention to the rings his special lady wears and on what fingers she wears them. Then, on a day when she is most unlikely to wear this ring, bring one of those rings in to us and we can measure her finger size off that ring.

The next best thing to do if you can’t make it to see us is to trace around the inside of the ring on a piece of paper so that we can take a measurement of the ring and work out her finger size, pretty closely.

Do you do restorations / repairs?

Yes, we do restorations and repairs. However, we much prefer to spend our time creating stunning new pieces of jewellery, and as such, preference is given to making new jewellery over repairs and restorations.

Can orders be placed and/or delivered outside Australia?

Yes, international orders can be delivered by Fedex pretty much anywhere outside of Australia. Their service is reliable and generally includes an insurance value on the goods being delivered so they are very safe also.

If you want to contact Eskae from outside of Australia, the best way for you to do so is to send us an email with clear description of what it is that you require.

Why is it advisable to select a jeweller who is a member of the Jewellers Association of Australia (JAA)?

The JAA is the national body who represent both jewellers and the consumers who support the jewellery industry. The Jewellers Association of Australia (JAA) works to represent and protect the interests of the jewellery industry and its consumers.

What are the most important characteristics to consider when buying a diamond?

The two most important characteristics of a diamond are the colour and how exacting the cutting quality of the diamond is.

Obviously, the clarity grading and carat weight are important considerations also, but when you combine the best cut diamond with the highest colour grading possible, then you really are dealing with the heart and soul of the diamond. Together they contribute the most to how much sparkle and fire your diamond will display.

Can a diamond chip or break? What about coloured stones?

Yes. Diamonds have what is called a ‘cleavage’ point or sweet spot. You can literally cleave a stone clean in two with minimum force if it is struck on the sweet spot, so care is needed. Chips are not uncommon especially if the diamond is struck against a hard surface with enough force.

Coloured stones are somewhat easier to damage than diamonds, so yes, they will easily chip and can also break if struck with enough force.

Is there a difference between a diamond that I see on the internet vs. a diamond that Eskae will supply me?

Yes. There is a difference because Eskae hold and have access to a vastly different quality level than what a “wholesaler” on the internet will.

At Eskae, we prefer to select diamonds that exhibit ‘fire and brilliance’. They must also have what we call “presence.” Presence is how well the diamond (or gemstone ) refracts and reflects light to the eye. A stone with presence will visually stand out against an average stone, which is typically what you will find on the internet.

We also pay very close attention to the finer details about diamonds and diamond cutting, so that you will have a stone worthy of not only your investment, but the love that you and your partner share.

Why is 18ct better than 9ct gold?

18ct is the best metal to use for jewellery because it is simply a more pure metal. It has the highest level of gold content compared to other carats and therefore containing a lower level of alloy. Because of this, it retains the inherent strength and qualities of gold and remains malleable and pliable. When you start adding the amount of alloy needed to create 9ct gold the metal becomes very tensile, and inevitably more brittle.

People often mistake the tensile strength in 9ct as being stronger than 18ct, whereas in fact, it loses the properties that make gold so valuable in the first place – there is more copper and silver in 9ct than there is gold and both of these metals are a lot softer and have less strength than gold.

I like yellow gold, why should I use a white coloured metal for the setting around my diamond?

Through a process called scintillation, your diamond will act as a prism for the surrounding light, which includes any reflected light coming off the polished insides of the setting. With a white metal for your setting, the light being reflected back into your diamond will be brighter and more intense.

By contrast, if you have yellow metal for your setting, it will reflect light which has a yellow tint to it, therefore giving the diamond a tinted look, which inevitably throws the colour and natural “fire and brilliance” of your diamond off.

How do I clean my jewellery and how often?

The best way to clean your jewellery is for you to bring it to Eskae Jeweller.

If you purchase your jewellery from Eskae, we offer you a free jewellery health check once a year, during which we will check the settings and make sure everything is as it should be, we will also clean, polish and re-rhodium plate your white gold jewellery.

If you do this once a year you will be assured of shiny sparkling jewellery that will look new for most of the year.

Normally this service is valued at $90 per piece.

What sort of guarantee do I get?

Outstanding customer satisfaction is our main priority and Eskae Jewellers are committed to producing goods of superior craftsmanship and quality.

We believe that your transaction with us should be an entirely enjoyable and rewarding shopping experience.

As such, we guarantee that all our pieces will be delivered in new condition without damage or fault in craftsmanship.

Should any piece be damaged or should there be any fault in its craftsmanship at the time of delivery to you, you may return the piece to us for a full refund of the purchase price, or to have the piece replaced or repaired at no cost to you.

Can I use some gemstones that have been in my family for generations?

Yes. You definitely can use diamonds and gemstones from old family jewellery. This is often a great way to create a new family heirloom.

Why should I choose a platinum setting over a gold setting?

A platinum setting has three main advantages over a gold setting. These are:

• The colour is more brilliant than white gold. Platinum is inherently whiter, brighter and holds its lustre longer than gold. Compared to platinum white gold is almost grey in colour, whereas platinum is quite a crisp white.
• Platinum is tougher and better wearing than gold simply due to the makeup of the metal. It does not wear away as quickly as gold does and therefore gives a safer setting around your precious diamonds and gems for longer.
• It is easier to keep clean and bright which means that the reflected light travelling through your diamond or gem is more intense and brighter. This means that your diamond or gem will have more “sparkle and fire”.

What is a Certified Diamond?

Certified diamonds come with a certificate which states their qualities within the 4C’s of diamonds. Also certification serves as a register for diamonds, which in theory allows a diamond to be tracked backwards to where it was mined, cut, sold etc. Each diamond is given a unique certificate number and it remains connected with that one diamond for life.

When you hear of a laser-inscribed diamond it means that the diamond has been inscribed with the certificate number on the edge (or girdle) of the diamond. This is simply a more permanent way of keeping the certificate number with the diamond. It is not visible when you look at the diamond and does not affect the gem’s fantastic qualities.